Importance of Documentation & Training

One of the most important ways organizations can ensure success in IT projects and business transformation efforts is with effective change management strategies. A critical part of any good change management strategy is employee training support and documentation services to ensure the timely success of your project. High quality training and documentation are essential for high adoption rates of new processes and programs.

Employee Training

Today’s highly competitive business environment requires organizations to frequently and quickly train their employees. For training programs to be effective, they need to engage learners through carefully crafted curricula.

Whether your employees need to understand new work processes, operate a new software system, or simply acquire new skill sets, Kalleid can help you meet the complex learning and performance needs of your most critical team members with customized training programs. We have extensive experience with:
 

• Curriculum design
• eLearning course development
• Software simulations
• Training delivery

Documentation Services

Documentation is critical for training employees and meeting regulatory requirements. Kalleid has a team of skilled and experienced technical and content writers, editors, and instructional designers who can help you develop content (GxP compliant when required) to support your products, processes, and software.

Kalleid follows a process to meet your business goals. Our professionals work with you to develop a content plan that may include the use of your internal templates to streamline the production of necessary documentation. Next, we understand your intended audience. Then, we write clear, concise, customized and targeted documentation. After review, we can help you deliver the content.

Our documentation deliverables include:
 

• User manuals
• Online help
• References
• FAQs
• Knowledge bases
• Job aids
• SOPs
• Technical designs and specifications
• Infrastructure qualifications
• Content reuse analysis and planning
• Content development (white papers, case studies, blogs)
• Content Management